Ordering from The Rogue Hen
This page contains everything you need to know about ordering from The Rogue Hen, from links to our ordering site on Etsy to shipping details. Scroll down to find the information you need or click the button below to go directly to The Rogue Hen Etsy page.
And THANK YOU for supporting my small business!
With Gratitude,
Terri
The Rogue Hen
Shop Policies
Purchase Policy
All Rogue Hen purchases must be made either through our official Etsy shop
or in person at local markets, fairs, and events throughout Pennsylvania.
This approach allows us to provide a transparent, secure, and personalized buying experience
— whether you prefer shopping online or discovering pieces in person.
When you visit us at an event, you’ll have the opportunity to see the designs up close,
try them on, and connect directly with the maker.
When purchasing through Etsy, you benefit from a trusted platform and smooth checkout process.
No matter how you shop, The Rogue Hen is committed to making your experience
easy, enjoyable, and rooted in thoughtful, attentive customer care.
Shipping
1. Order Processing
All orders are generally processed within 3–5 business days after purchase. Processing times may vary during busy periods, holidays, or for custom pieces.
Orders are not shipped or delivered on weekends or holidays.
2. Shipping Rates & Methods
Shipping costs are calculated at checkout based on your location and selected shipping method.
The Rogue Hen offers:
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Standard Shipping (typical delivery option)
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Expedited Shipping (if available)
Shipping options, carriers, and delivery estimates are provided at checkout to ensure transparency for customers.
3. Delivery Estimates
Estimated delivery times vary depending on your location:
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Domestic (U.S.): [3–7 business days after shipment]
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Expedited: [1–3 business days after shipment, if selected]
Please note that delivery times are estimates and not guaranteed, as delays may occur due to postal service issues, weather, or high order volume.
4. Shipping Locations
The Rogue Hen currently ships internationally using Etsy shipping process.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number (if available). Tracking allows you to follow your package throughout the delivery process, which is a standard part of most shipping policies.
6. Lost, Stolen, or Delayed Packages
The Rogue Hen is not responsible for packages that are lost, stolen, or delayed once they have been handed over to the shipping carrier. If your package is marked as delivered but cannot be located, please contact your local carrier directly.
7. Damaged Items
If your order arrives damaged:
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Please contact us within5 business days of delivery
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Include photos of the item and packaging
We will review each case and work with you to resolve the issue.
8. Address Accuracy
Please ensure that your shipping address is correct at checkout.
The Rogue Hen is not responsible for orders shipped to incorrect addresses provided by the customer.
9. Contact
For shipping-related questions or concerns, please contact:
The Rogue Hen
Email: TheRogueHen@gmail.com
Current Promotion: Enjoy free shipping on purchases
of $35 or more when purchased through our Etsy shop.
Returns
1. The Rogue Hen does not accept returns or exchanges. All Sales Are Final.
At The Rogue Hen, each piece is thoughtfully designed and often handcrafted in small batches or made to order. Due to the nature of our work, all sales are final, and we do not accept returns, refunds, or exchanges.
2. Please Review Before Purchase
We encourage you to carefully review all product descriptions, measurements, and photos prior to placing your order. If you have any questions about a piece—including size, materials, or fit—please reach out before purchasing. We are always happy to help ensure you select something you will love.
3. Exceptions for Errors or Damage
While we do not accept returns, we are committed to quality and customer care. If you receive an item that is:
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Damaged in transit, or
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Incorrect due to an error on our part
Please contact us within 5 business days of delivery with photos and details. We will review the situation and work with you toward a fair resolution. We absolutely guarantee your purchase to be free from defects in materials or craftsmanship, and will work with you to resolve any such issues, should they arise.
4. Handmade & Unique Variations
Because many Rogue Hen pieces are handmade or artistically unique, slight variations in color, texture, or finish may occur. These natural differences are part of the character of each piece and are not considered defects.
5. Policy Agreement
By completing a purchase from The Rogue Hen, you acknowledge and agree to this return policy. We appreciate your understanding and support of small-batch, independent design.
6. Contact
For any questions or concerns, please contact:
The Rogue Hen
Email: TheRogueHen@gmail.com
Terms and Conditions
1. Acceptance of Terms
By accessing and using The Rogue Hen website (“Site”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Site.
2. About The Rogue Hen
The Rogue Hen is a Pennsylvania-based jewelry brand that showcases original, handmade jewelry designs, creative concepts, and related artistic works. The Site is intended for informational, promotional, and brand presentation purposes.
3. Intellectual Property Rights
All content on this Site—including but not limited to jewelry designs, product images, sketches, descriptions, branding, logos, and visual media—is the exclusive property of The Rogue Hen unless otherwise stated.
These works are protected under applicable United States copyright, trademark, and intellectual property laws.
You agree that you will not:
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Copy, reproduce, or replicate any jewelry designs
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Use images or designs for commercial purposes
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Create derivative works based on The Rogue Hen’s designs
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Distribute or display content without prior written permission
Unauthorized use, duplication, or imitation of designs is strictly prohibited and may result in legal action.
4. Limited Personal Use License
The Rogue Hen grants visitors a limited, non-exclusive, non-transferable license to access and view content on this Site for personal, non-commercial use only.
This license does not permit:
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Selling or reproducing designs
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Using content for business or competing brands
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Downloading or reusing images for marketing or resale
5. Custom Designs and Inspiration
The Rogue Hen may showcase original designs and creative works that are not available for purchase.
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Viewing designs does not grant permission to recreate or commission similar works from other designers
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Custom inquiries (if offered) are subject to separate agreements and ownership terms
6. User Conduct
You agree to use the Site responsibly and not to:
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Engage in any activity that infringes on intellectual property rights
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Attempt to copy or reverse-engineer designs
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Interfere with Site functionality or security
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Use the Site for unlawful purposes
7. Submissions and Communications
If you contact The Rogue Hen with ideas, feedback, or inquiries:
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You confirm that your submission does not infringe on any third-party rights
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You understand that The Rogue Hen may review similar ideas independently
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Submission does not create ownership, partnership, or compensation rights
8. Third-Party Links
This Site may include links to third-party platforms (such as social media or marketplaces). The Rogue Hen is not responsible for the content or practices of those external sites.
9. Disclaimer
All content is provided “as is” and for general informational purposes. While The Rogue Hen strives for accuracy and quality representation of designs, colors and details may vary due to photography, lighting, and display differences.
10. Limitation of Liability
To the fullest extent permitted by law, The Rogue Hen shall not be liable for any damages arising from:
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Use or misuse of the Site
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Unauthorized reproduction of designs by third parties
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Inaccuracies or omissions in content
11. Intellectual Property Enforcement
The Rogue Hen actively protects its designs and creative works. Any unauthorized use, duplication, or imitation may result in:
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Removal requests (DMCA takedowns)
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Cease-and-desist actions
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Legal proceedings where applicable
12. Changes to Terms
The Rogue Hen reserves the right to update or modify these Terms at any time. Continued use of the Site constitutes acceptance of any changes.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, United States.
14. Contact Information
For inquiries regarding these Terms or intellectual property matters, please contact:
The Rogue Hen
Email: TheRogueHen@gmail.com
Location: Pennsylvania, United States